Thank you for shopping at EcoProteinas!
We offer refund and/or exchange within the first 10 days of your purchase. If 10 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for refunds and exchanges
Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items can be refunded; sale items cannot be refunded.
If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to contacto@benjaencinas.cl
Exempt Assets
The following goods are exempt from refunds:
Gift cards (gif cards).
Some health and personal care items.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.
If you have done all this and still have not received your refund, contact us at contacto@benjaencinas.cl.
Shipment
Please do not return the product to the manufacturer. It must be sent to the following address.
You will be responsible for paying your own shipping costs to return your item.
Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Please note that we cannot guarantee that we will receive your returned item.
